Privacy Policy

Information you provide directly

When you contact us through our contact form or email, we collect your name, email address, and the content of your message. If you book a guided tour through our site, we collect the information necessary to process your booking, including your name, email address, tour date, and group size.

Information collected automatically

When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, operating system, referring URL, pages visited, time spent on pages, and date and time of your visit. This information is collected through cookies and similar tracking technologies.

We use the information we collect to respond to your enquiries and provide customer support, process and manage tour bookings, improve our website content and user experience, analyse website traffic and usage patterns, and comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Our website uses cookies — small text files stored on your device — to improve your browsing experience and analyse site traffic.

Essential cookies: These are necessary for the website to function properly. They cannot be disabled.

Analytics cookies: We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

Third-party cookies: Some of our pages contain content or links from third-party services such as GetYourGuide, Viator, and Booking.com. These services may set their own cookies when you interact with their content. We do not control these cookies and recommend reviewing the privacy policies of these third parties.

You can control and delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

BlueMosque.com participates in affiliate programmes with travel platforms including GetYourGuide, Viator, and Booking.com. When you click on an affiliate link on our site and make a purchase, we may earn a commission at no additional cost to you.

When you click an affiliate link, you will be redirected to the third party's website, which is governed by their own privacy policy and terms of service. We encourage you to review those policies before making a purchase.

Tour bookings made through our website are processed by licensed local tour operators in Istanbul. When you book a tour, the information you provide (name, email, tour date, group size, and any special requests) is shared with the tour operator responsible for fulfilling your booking. This information is shared solely for the purpose of delivering your tour and is not used for marketing.

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy. Contact form submissions are retained for up to 12 months. Tour booking information is retained for up to 24 months after the tour date. Analytics data is retained in anonymised form and is not linked to individual users.

Depending on your location, you may have the following rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you.

Correction: You can request that we correct any inaccurate or incomplete information.

Deletion: You can request that we delete your personal information, subject to legal obligations.

Objection: You can object to the processing of your personal information for certain purposes.

To exercise any of these rights, please contact us via our contact form. We will respond to your request within 30 days.

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it promptly.

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

If you have any questions about this privacy policy or how we handle your information, please contact us via our contact page.